Refund policy

1. Return Eligibility

Due to the nature of cosmetic and skincare products, we can only accept returns when the item is:

  • Unopened
  • Unused
  • In its original packaging
  • In the same condition as received

For hygiene and safety reasons, opened or used products cannot be returned unless they arrive damaged, defective, or incorrect.

2. Return Timeframe

You may request a return within 14 days of delivery.

To start a return request, please contact us with:

  • Your order number
  • The reason for the return
  • Photos of the product and packaging, if applicable

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos of the product
  • Clear photos of the packaging
  • A brief explanation of the issue

Once we review your case, we may offer a replacement, refund, or another appropriate solution.

4. Non-Returnable Items

The following items cannot be returned:

  • Opened skincare or cosmetic products
  • Used products
  • Products without original packaging
  • Items returned without prior approval
  • Gift cards, if applicable
  • Products damaged due to misuse or improper storage

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to the original payment method.

Please note that banks and payment providers may take additional time to process and display the refund in your account.

6. Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.

Customers are responsible for return shipping costs unless otherwise agreed by our support team.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

7. Exchanges

We only replace items if they are damaged, defective, or incorrect.

If you need a replacement for the same item, please contact us with your order details and photos of the issue.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel your order if it has not yet been processed or shipped. Once an order has entered the shipping process, cancellation may no longer be possible.

9. Results Disclaimer

Mulgyeol products are designed to support skin hydration, softness, and a smoother-looking appearance.

Individual results may vary depending on skin type, frequency of use, lifestyle, and other personal factors.

We cannot offer refunds based solely on individual results not matching expectations, unless the product is damaged, defective, or incorrect.