Frequently asked questions

Common questions

local_shipping

How long does delivery take?

Orders are usually processed within 1 to 3 business days of payment. Delivery times and costs are shown at checkout before you pay, and we email you the shipping details once your order is on its way.

undo

Can I return an item?

You can request a return of unopened, unused items within 14 days of delivery. Full details are in our Returns policy.

check_box

Should I patch test a new product?

Yes. Try a small amount on a small area of skin before first use, and stop using it if you notice any irritation. If you are pregnant, breastfeeding or have a skin condition, check with a healthcare professional first.

mail

How can I contact you?

Send us a message through the contact page and we will reply by email as soon as we can.